FAQs
Orders & Payments
To place an order, simply browse our store, add your desired items to the cart. Please check the product details before you proceed to checkout. Enter your shipping details and complete the payment. You’ll receive an email confirmation once your order is placed.
We accept major credit/debit cards (Visa, Mastercard, American Express), and other secure payment options displayed at checkout.
Yes, you may cancel your order as long as it has not been shipped or entered the production stage. To request a cancellation, please contact us as soon as possible at support@divinityraybeauty.com.
If you have entered an incorrect or auto-filled address, please reply to your order confirmation email or contact us immediately at support@divinityraybeauty.com to request an update.
If you notify us within 2 hours after the order was placed, we can update the shipping address.
If the order has already been shipped, the address cannot be modified. Any additional shipping costs due to an incorrect address will be the customer's responsibility.
To avoid any issues, please double-check your address before completing your purchase.
Your payment may be declined due to insufficient funds, incorrect card details, or security restrictions set by your bank. Please verify your information and try again or use an alternative payment method. If the problem continues, we recommend contacting your bank or payment provider for assistance.
Shipping & Delivery
Processing times typically range from 2-5 business days, although this timeframe may vary depending on the volume of orders being processed. For any further assistance, please contact our support team at support@divinityraybeauty.com.
Delivery can take between 6 to 10 business days, depending on your location and the time of year.
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package’s status. You can also track your order using the "Track My Order" link on our website. If you don’t see the email in your inbox, please check your spam or junk folder, as it may have been filtered there.
Tracking numbers may take 24 hours to become active after receiving your shipment confirmation email.
We recommend checking your tracking information first to see the latest status of your order. If your package is significantly delayed beyond the estimated shipping time, please reach out to us, and we’ll assist you in resolving the issue.
If your package is lost in transit or misplaced by the carrier, we will coordinate with them to locate it or provide a replacement. However, we are not responsible for packages that are stolen after delivery.
If the shipping address is correct and the carrier marks the package as delivered but you haven’t received it, we may not be able to offer a reshipment or refund.
We recommend checking with household members, neighbors, or your local post office for more information. If the package is still missing, please contact the carrier for further assistance.
For additional support, please reach out to our team at support@divinityraybeauty.com.
Unfortunately, we cannot offer refunds for orders returned to us due to incorrect or incomplete addresses provided by customers.
In such cases, we will hold the order until we receive the correct address from you. Please note that you will be responsible for covering all additional shipping costs incurred for reshipping the order. Unfortunately, we’re unable to refund these costs.
Returns, Refunds & Exchanges
No, we do not accept returns for reasons other than defects or damages. Please ensure that you carefully review your order and check the product details before purchasing.
If your item arrives defective, incorrect or damaged, you are eligible for a refund or replacement. You must contact us within 7 days of receiving your order to initiate a return. Please refer to our Returns & Refund Policy for instructions.
To initiate a return or refund for damaged or faulty items, please email us at support@divinityraybeauty.com within 7 days of delivery. In your email, include the following details:
Your order number
Photos of the issue (if applicable)
If you receive an incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item received. Once verified, we will arrange for the correct item to be sent or provide an appropriate resolution.
Refunds are only available for defective, incorrect or damaged items. To request a refund, you must notify us within 7 days and provide clear photos of the issue. Once approved, we will process your refund. For more details, please refer to our Returns & Refund Policy page.
Return shipping costs are the customer’s responsibility unless the item arrives defective, incorrect, or damaged.
Once we receive and inspect the returned item, refunds are processed within 5-7 business days and issued to the original payment method. Please note that if the wrong item is returned, an incorrect item is sent, or the return reason does not match the approved request, the refund may not be processed.
Please note that we do not offer exchanges of any kind. If you need a different item, we recommend placing a new order after returning your original purchase (if eligible for a return).
Products & Stocks
Since we ship from multiple warehouses, your items may be sent separately if they are fulfilled from different locations.
Each product page includes a detailed size chart. Please review the measurements carefully before placing your order.